How do I add or remove team members from the Styku Business Portal?

Managing team members in the Styku Business Portal is partially self-service. You can invite new members yourself directly from the portal. Removing members currently requires contacting Styku Support — there is no self-service removal option at this time.

Adding a Team Member

1. Log in to the Styku Business Portal at styku.com/portal.
2. Navigate to Account Management and select Invite Team Members.
3. Fill in the invitation form with the following information:
   • First Name and Last Name
   • Email address
   • Account Type — Manager or Staff (see role descriptions below)
   • Scanner ID (optional) — associate the team member to a specific scanner location

The invited person will receive an email with a link to accept the invitation and create their login. Once they accept and log in, they will have access to training courses, resources, and support tools in the portal.

Each team member needs their own individual invitation — access cannot be shared through a single login.

If Your Team Member Didn't Receive the Invitation Email

Work through these steps in order before contacting support.

Step 1: Check spam or junk mail

Ask the team member to check their Spam, Junk, or Promotions folder for an email from Styku. If they find it there, ask them to mark it "Not Spam" so future emails arrive normally.

Step 2: Confirm the invite was fully sent

Adding a team member and sending the invitation are two separate actions in the portal. Make sure the invitation was actually dispatched:

1. In the Invite Team Members section, find the member's entry.
2. Look for a Send Invite or Resend Invite button next to their name.
3. If available, click it to send the invitation again.

Step 3: Check for a typo in the email address

A misspelled address is one of the most common reasons invitations go missing.

1. In the Invite Team Members section, confirm the email address is spelled correctly.
2. If there is an error, remove the incorrect entry and re-add the team member using the correct address, then resend the invitation.

Step 4: Try browser troubleshooting

Browser settings sometimes interfere with the invite flow:

1. Switch to Google Chrome, Microsoft Edge, or Mozilla Firefox.
2. Clear your browser's cache and cookies, then reload the portal.
3. Disable any browser extensions or pop-up blockers temporarily.
4. Attempt to send the invitation again.

Step 5: Contact support

If you have completed all of the steps above and the invitation still hasn't arrived, contact Styku Support. A support agent can verify the account and manually trigger the invitation.

Submit a ticket through the Styku Business Portal at styku.com/portal. Include the team member's full email address and the name of your business as it appears in the portal.

Removing a Team Member

There is no self-service option to remove team members. Submit a support ticket through the Styku Business Portal at styku.com/portal and provide:

• The full name and/or email address of each person to remove
• The name of your business account

Support will process the removal within one business day.

Staff and Manager Roles

When inviting a team member, you will assign them one of two roles:

• Staff — Limited access. Can view training courses, marketing resources, and the knowledge base, but has restricted visibility into subscription costs and billing details.
• Manager — Broader access to portal features including account management and organization-level settings.

Choose the role that fits each person's responsibilities. Either role grants full access to Styku Academy certification courses, including Healthpass Education Courses.

Scan Subjects vs. Portal Users

Being scanned on a Styku scanner does not automatically give a team member access to the Business Portal. Scan subject profiles and Business Portal accounts are separate. A team member must be invited through the portal (as Staff or Manager) before they can log in and access training or other resources.

Viewing Your Current Team Members and Scanners

The Invite Team Members view also displays a list of your scanners. For each scanner, you can see:

• Scanner ID
• Address
• License key
• Team members currently associated with that scanner

This gives you a full picture of who has access to each scanner location without needing to contact support.

Tips for Keeping Your Account Secure

• Remove departing employees promptly. Submit a removal request as soon as a staff member leaves your organization.
• Review your team list periodically. If you see names you don't recognize, contact Support right away to have them removed.
• Use a shared inbox for location-based accounts if you manage multiple locations — this makes team access easier to maintain over time.

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If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: the full name and email address of each team member to add or remove, the name of your Styku Business Portal account, and (for removal) confirmation of whether the person was an employee or a third-party contact.

Applies to: All Styku configurations — Styku Business Portal, all scanner models.

Related Resources

• How do I transfer or update the Styku administrator account to a new staff member?
• Why can't I log in to Styku Studio or complete the password reset?