How do I activate a Styku license on a second-hand or transferred scanner?

Activating a Styku scanner that was previously owned by someone else is not the same as a standard first-time setup. Before a new license can be issued, Styku must remove the previous owner's data, reset the account, and register the scanner under your business. This process involves required fees and coordination with the Styku sales and support teams.

Why a standard license activation won't work

Each Styku license is tied to a specific account and machine. A second-hand scanner still has the previous owner's account and scan data on it. Styku must complete a security audit and account reset before your new license will work. You cannot bypass this step.

Per Styku's Software License Grant and Restrictions policy, license keys are unique to a customer's account and permitted hardware, and customers are expressly prohibited from transferring, selling, assigning, loaning, or otherwise transferring the software or any associated rights and obligations. Attempting to reuse or share a previous owner's license key constitutes a breach of the Styku Terms of Service. A new license key must be obtained through official channels.

Note: Styku is a business-to-business product. Subscriptions are designed for gyms, wellness centers, fitness professionals, and similar businesses. Personal-use plans are not a standard offering. The sales team can confirm what options, if any, are available for your situation.

What to have ready before contacting Styku

Having the following information ready speeds up the process significantly:

Full name
Business name
Business email address
Phone number
Physical address where the scanner will be located
Industry (e.g., fitness, wellness, medical weight loss, aesthetics)
Scanner model (check the camera tower or turntable for any labels — not required, but helpful)

Fees required for a second-hand scanner transfer

There are two fees required to transfer a used Styku scanner to a new owner. Your Styku sales contact can confirm current pricing.

Security Audit and Account Activation Fee — Covers removal of the previous owner's data, security review of the scanner, and creation of your new Styku account with an active software subscription.
Onboarding and Training Fee — Covers access to the Styku Business Portal, onboarding materials, training programs, and a review of the scanner by the service team to confirm it is functioning correctly.

In addition to these one-time fees, an ongoing software subscription is required to use the scanner. Subscription options are available at monthly or annual billing rates. Your sales contact can provide current pricing and help you choose the right plan.

Steps to complete the transfer

Contact Styku to let the team know you have acquired a used scanner. Reach out via the Styku Business Portal at https://styku.com/portal.
A Styku sales representative will provide you with an invoice covering the Security Audit and Account Activation Fee, the Onboarding and Training Fee, and your chosen software subscription.
Submit payment. Once payment is confirmed, the support team will begin processing your new license. This typically takes 12–24 hours.
Styku support will issue your new license key and set up your account. Your license key will be used to activate the Styku Studio software on the scanner laptop. Per Styku's Software License Grant and Restrictions policy, you must follow the recommended download, activation, and installation procedures — failure to do so is a breach of the agreement. You are also responsible for keeping your license key confidential and must not disclose it to any third party.
Log in to the Styku Business Portal (https://styku.com/portal) to access your onboarding materials, training guides, and marketing resources.
If you encounter any issues after activation, contact support to schedule a remote session. A support agent can connect via remote access to confirm the scanner is fully operational.

What to expect after activation

Once your license is active, Styku Studio will be ready to use on the scanner laptop. You will have access to:

Unlimited scans
Cloud storage and automatic software updates
Digital progress reports
Virtual certification training
Ongoing technical support through the Styku Business Portal

Accessing your data from a second computer

If you would like to view your scan data on an additional Windows computer (separate from the scanning laptop), this is possible by installing Styku Studio and logging in with your Styku account credentials. You will also need a viewing license key, which is separate from your primary scanner license key. To request a viewing license key, submit a request via the Styku Business Portal at https://styku.com/portal. Once you have the key, download the latest Styku Studio software on the additional computer, launch it, log in to your existing Styku account, and enter the viewing license key when prompted. Per Styku's Software License Grant and Restrictions policy, each additional installation requires its own license key — license keys may not be shared or reused across devices.

Troubleshooting: "Unable to connect to the license server" error

After activation, if Styku Studio displays an "Unable to connect to the license server" error, this is typically caused by a loss of internet connectivity. To resolve this:

Press the Search button in the Windows taskbar and type wifi settings.
Select the Wi-Fi Settings option.
Confirm that the Wi-Fi switch is set to On.
Verify that the laptop is connected to a Wi-Fi network.
If you are away from your regular location, you may need to hotspot your mobile phone to provide the laptop with an internet connection.

Once connectivity is restored, relaunch Styku Studio and attempt activation again.

Expected timeline

Support aims to respond within 1 business day. Once payment is confirmed, the support team will begin processing your new license — this typically takes 12–24 hours. Support hours are Monday–Friday, 6 AM–7 PM Pacific Time.

Note: Pricing and subscription options are discussed directly with the sales team — support agents cannot quote costs.

Tips to avoid delays

Make sure your accounting team adds a credit card on file for the recurring software subscription. A missing payment method is a common reason licenses fail to activate or renew after setup.
Have someone available to join a remote support session during business hours. Missed appointments can significantly delay the process.
Keep your license key in a safe place once it is issued. Per Styku's Software License Grant and Restrictions policy, you must not disclose your license key to any third party. You will also need it if the software is ever reinstalled or the laptop is replaced.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the license key you were issued, the scanner model you acquired (if known), confirmation of payment for the required fees, and a description of any error message shown in Styku Studio.

Applies to: All second-hand or transferred Styku scanner configurations; Styku Studio; Styku Business Portal.

Related Resources

Can I access my client's profiles from another computer with Styku?
Styku Product-Specific Terms of Service — Software License Grant and Restrictions
I'm getting a "Unable to connect to the license server" error. How can I check my internet connection?