How do I access the Styku orientation training video if I missed the live session?
How do I access the Styku orientation training video if I missed the live session?
After your Styku orientation session, a recorded video is sent to the primary contact at your organization via Google Drive link. If you missed the session or received a forwarded link that won't open, the most common cause is a permissions restriction on the shared file. Styku support can resend the link directly to you with the correct access settings.
Why You May Not Be Able to Open the Link
The orientation recording is shared via Google Drive. When the original link is forwarded by a colleague, it may not include viewing permissions for anyone outside the original recipient. This means you may see an "Access Denied" or "Request Access" screen even though the link looks valid.
How to Get Access to the Orientation Video
- Check your inbox for an email from Styku Support with the subject line containing "Styku Orientation Video." The original link may have been sent directly to you already.
- If you cannot find the email, contact your primary Styku account holder (the person who attended the live session) and ask them to check their inbox for the original Styku email.
- If neither step works, contact Styku support and request that the orientation video link be resent directly to your email address. Support will update the sharing permissions or send a fresh link so you can view it without restrictions.
What to Include in Your Request
When you reach out to support, have the following ready:
- Your full name and email address
- Your organization's name
- The name of the person who originally attended the orientation (if known)
- A brief note that you need the orientation video resent with viewing access
How to Contact Styku Support
- Styku Business Portal: Log in and submit a support ticket using the ticket form (recommended)
Styku support aims to respond within one business day.
If this resolves your issue, no further action is needed.
If the problem persists, contact support and include: your full name, email address, organization name, and the name or email of the original orientation attendee at your organization.
Applies to: All Styku configurations — new customers completing onboarding