How do I access my onboarding session recording and connect with my Service Manager?
How do I access my onboarding session recording and connect with my Service Manager?
After your Styku onboarding session, support will share a recording link with you so you can revisit the material at any time. To connect you with your dedicated Service Manager, the support team will need to verify your account email and business name.
Getting Your Onboarding Recording
The recording link is shared by the support team after your session. If you have not received it:
- Contact Styku support by submitting a ticket through the Styku Business Portal at styku.com/portal.
- Include your name and the date of your onboarding session in your message.
- Support will reply with your recording link, typically within one business day.
Connecting with Your Service Manager
Your Service Manager is your dedicated point of contact for questions about your scanner and getting the most out of Styku. To match you to the right person, support needs to locate your account in the system.
When you contact support, include:
- The email address associated with your Styku account
- Your business name
Once your account is found, support will notify your Service Manager and they will reach out to you directly.
Additional Resources
While you wait, you can explore these resources on your own:
- Styku Business Portal (styku.com/portal) — access training modules, marketing materials, license keys, and more
- Help articles — available through the Business Portal to guide you through setup and scanning
If this resolves your issue, no further action is needed.
If the problem persists, contact support and include: your full name, the email address associated with your Styku account, your business name, and the date of your onboarding session.
Applies to: All Styku configurations