How do clients verify their identity when scanning in Styku Studio V5?

Short Answer

Studio V5 offers two ways for clients to log in before a scan:

QR code (recommended) — client scans the QR code on the Studio home screen with their phone camera. No additional verification step.
Email entry — client types their email address. If the email matches an existing scan profile, Studio asks them to enter their birth date to confirm identity. If the email does not match an existing profile, a new profile is created on the spot — no verification needed.

There is no phone verification, no email verification code, and no PIN in the Studio V5 scan-login flow.

Login flow in detail

Option 1 — QR code (fastest)

Client opens their phone camera (or the Styku mobile app) and scans the QR code on the Studio V5 home screen.
Studio matches the client's profile via the app's verified account and advances directly to the scan workflow.
No birth date or other verification step.

This is the recommended path. It only requires that the client has the Styku mobile app installed and has signed in to their account on the app at some point (see Note on the mobile app login below).

Option 2 — Email entry (with birth date check for existing profiles)

From the Studio home screen, the client (or staff member assisting) selects Option 2: Login and scan with your email address.
Client enters their email address.
Studio checks whether that email is tied to an existing scan profile at this location.
- Existing profile found → Studio prompts the client to enter their birth date. This must match the birth date stored on the profile.
- No profile found → Studio walks the client through creating a new profile (name, biological sex, height, date of birth, etc.). No verification step is needed for brand-new profiles; the data entered during creation is the profile.
Once verified (or once the new profile is created), Studio advances to the scan workflow.

If the birth date doesn't match

There is no retry limit — the client can keep trying until they get it right.
There is no staff override that bypasses the birth date prompt itself — the client still has to enter the correct value at the verification screen.
Staff can look up the birth date on the profile if the client genuinely doesn't remember it. From the Studio home screen:
1. Open Settings.
2. Go to Customer Profiles and Scan Data.
3. Log in as admin when prompted.
4. Select Edit Profile.
5. Choose the client's profile and load it.
6. The birth date stored on the profile is visible there. Share it with the client (or correct it if it was entered wrong originally) and retry the email-login flow.
The QR code path always works as a fallback. If the client has the Styku mobile app and is signed in, they can log in by scanning the QR code on the home screen instead, which has no birth date step.
If the client doesn't have the Styku mobile app and the birth date on file is wrong, fix it via the admin Edit Profile flow above before retrying — or have the client install the mobile app and sign in there, then use the QR path.

What is not required in Studio V5

❌ No SMS verification code at the scanner.
❌ No email verification code at the scanner.
❌ No "Get Code" prompt.
❌ No client PIN at the scanner.

If you remember the old "Get Code" / one-time verification code step from earlier versions of Studio V5 Beta, that step has been removed. Birth date verification on the email path replaces it.

Note on the mobile app login

The Styku mobile app (the client-facing app where end users view their own scan results) is a separate system from the Studio scanner flow. The mobile app does use SMS and email verification codes when a user logs in:

The first time they log in
After they explicitly log out
After a mobile app update that re-prompts for sign-in

This is different from — and unrelated to — what happens at the scanner. The QR-code login path at the scanner uses the already signed-in mobile app to identify the client. If the client has been signed out of the app (or hasn't installed it yet), they'll need to handle that in the app itself before the QR-code login at the scanner will work. See Why am I not receiving the verification code to log into the Styku mobile app? for mobile app login troubleshooting.

What to do if you're stuck at the email screen

Symptom | What to do

Birth date doesn't match | Have client try again. If still failing, use QR code path instead.

Client never created a Styku mobile account | Use email entry. New profile is created on the spot — no verification needed.

Client has the app, doesn't have their phone | Use email entry + birth date.

Client has the app **and** their phone | Use the QR code path — it's the fastest.

If this resolves your issue, no further action is needed.

If the problem persists, contact support through the Styku Business Portal at styku.com/portal and include: the client's email address, whether the client has the Styku mobile app, which login path you tried (QR or email), and the specific screen where the workflow stalls.

Applies to: Styku Studio V5, all current Styku scanner configurations

Related Resources

Client Profiles and Login Options for Scanning in Styku Studio V5
Where is the QR code on the Styku Studio home screen, and can I save it?
Why isn't my client receiving Styku scan report emails?
Why does QR code verification fail for patients after a Styku Studio V5 update?