How can I access my body scan results if my share link has expired?

Your scan results are stored by the gym or facility that scanned you — Styku does not send scan links directly to members. If your share link has expired, the fastest way to get your results back is to download the free Styku mobile app. You can also contact your gym, or reach out to Styku support to request that your results be re-sent to your email address.

Option 1: Use the Styku Mobile App (Fastest)

The Styku mobile app lets you view your scan history anytime, without needing a share link.

Download the Styku app from the Apple App Store or Google Play Store.
Sign in using the same email address you gave the gym when you were scanned.
Your scan history will appear automatically once you log in.

If you are not sure which email address was used, contact the gym and ask which email they have on file for your scan profile.

Option 2: Contact Your Gym or Facility

Your gym has direct access to your scan results through their Styku software. Ask a staff member to:

Re-send your scan share link to your email address, or
Print or export your results for you.

This is the most direct route, since the gym controls your scan profile. Note that in Styku Studio V5, scan profiles are accessed by the client logging in with their email address or QR code — so confirming the email address on your profile with gym staff will help them locate your record quickly.

Option 3: Contact Styku Support

If you cannot reach your gym, ask them to submit a support ticket on your behalf through the Styku Business Portal at styku.com/portal. A support agent will coordinate with the gym to re-send your results.

When contacting support, include:

Your full name
The name and location of the gym where you were scanned
The approximate date of your scan
The email address you used at the gym
The email address where you would like your results sent

Please allow up to 1 business day for a response.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your full name, the gym name and location where you were scanned, the approximate date of your scan, the email address used when you were scanned, and the email address where you want your results sent.

Applies to: All Styku configurations — end users (gym members) on any Styku scanner model

Related Resources

How to Scan in Styku Studio V5