Healthpass Refund Policy, Cancellations, and At-Home Blood Test Kits

Refund and Cancellation Policy

Scan Packages

• Scan packages are eligible for a refund only if a scan has not yet been performed
• Once a scan is completed, no refunds are offered due to the nature of providing a detailed health screen analysis

At-Home Blood Test Kits

• Orders for at-home blood test kits may not be cancelled or refunded
• Styku cannot accept returned or unused kits
• If you received your order and do not wish to use it, please dispose of the kit

At-Home Blood Test Kit Issues

I received the wrong kit

If you received a different kit than what you ordered, contact: labs@styku.com — Styku will send you the correct kit.

My kit arrived damaged

If your kit arrived damaged, send proof of damage to: labs@styku.com — You will receive a replacement kit.

The lab was unable to process my sample

If the lab cannot process your sample due to improper collection, you are eligible for a replacement kit.