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Healthpass Mobile App, Scan Processing Issues, and Technical Troubleshooting

Healthpass Mobile App, Scan Processing Issues, and Technical Troubleshooting

The Styku Mobile App and Healthpass

What Is Mobile Premium?

The Styku premium mobile app allows you to view all of your health screen data for every scan you have performed, including:

  • Body composition metrics
  • Circumference measurements
  • Chronic disease risk data
  • Aging and longevity insights
  • All other health data with no restrictions

The premium mobile app is free as long as you continue to get Preventative Body Scans.

Does the Premium App Include Scanning?

No. The premium mobile app subscription only allows you to view your health data and metrics. Scanning must be purchased separately.

Do I Have to Pay for the Mobile App?

If you purchase a Preventative Body Scan, premium mobile app access is included at no extra cost. A paid premium subscription is only required if you want to view full data without having purchased a Preventative Body Scan.

Troubleshooting: Scan Still Processing

Scan processing can be affected by several factors. Getting data into the Styku mobile app requires data from the scanning location to be processed in the cloud and delivered to your device.

Steps to try:

  1. Ensure your device is connected to Wi-Fi
  2. Check whether the location you scanned at may have had a connection issue or closed the software before your scan could be processed

If your scan still has not appeared after 4 hours:

Create a support ticket by replying the word "ticket" in the support chat.

Troubleshooting: New Scan Data Has Not Changed

Your new scan may still be processing. To check the status:

  1. Open the Styku mobile app
  2. Tap your initials in the upper right corner of the dashboard
  3. Select "Review Scans"
  4. Check for details on your latest scan

If no details appear:

Create a support ticket by replying the word "ticket" in the support chat.

Troubleshooting: Scan Encountered a Technical Error

If the mobile app says your scan could not be processed due to a technical error:

Reply "ticket" in the support chat to open a support ticket. The Styku team will investigate and resolve the issue.

How to Contact Customer Support

  • General scan / app issues: Reply "ticket" in the support chat, or have your facility submit a ticket via the Styku Business Portal at styku.com/portal.
  • Lab-related issues (wrong kit, damaged kit, lab couldn't process sample): Email labs@styku.com directly.