HealthPass FAQ: Compliance, medical scope, FSA/HSA, scan flexibility, and discounts
Overview
The following questions come up frequently during the HealthPass launch process. Review these answers before introducing HealthPass to customers or staff.
Details
Is HealthPass a diagnostic tool?
No. HealthPass is not diagnostic and should not be marketed or positioned as such.
HealthPass is designed to identify risk patterns based on anthropometric (body measurement) data, specifically patterns associated with obesity-related metabolic risk. It is a screening and education tool intended to provide awareness and early signal detection.
If a member chooses to pursue further evaluation, HealthPass can facilitate a referral into blood testing and physician review through Styku's clinical partner. The scan itself does not produce a medical diagnosis.
Can members pay with FSA or HSA funds?
Yes. Members can use FSA or HSA cards for preventative body scans. Payment is processed through the standard HealthPass checkout portal. Members use their FSA or HSA card at the time of purchase the same way they would for other eligible wellness or health services. No special process is required.
Is there a minimum scan requirement?
The HealthPass agreement references a benchmark of 10 scans. This benchmark is used as an evaluation metric during the initial 90-day launch window—not as a penalty structure. Styku uses scan activity to assess where additional support may be needed and whether HealthPass aligns with a location's operational model.
Can operators bypass prepaid scans to save them for later?
Yes. When a member has prepaid HealthPass scans available, the default behavior is to consume one on the next booking. To preserve the prepaid credit for later, select "Standard scan" in Styku Studio instead of "Preventative scan" at the time of scanning — the Standard scan does not consume a HealthPass credit. The Preventative scan option is what triggers credit consumption.
Is HealthPass HIPAA compliant?
HealthPass operates as a wellness screening platform, not as a healthcare provider, health plan, or medical records processor. HIPAA regulations apply to covered entities that create, receive, maintain, or transmit protected health information (PHI) in connection with clinical care.
HealthPass does not diagnose or treat medical conditions. It generates risk estimations from anthropometric scan data—similar in structure to other consumer wellness and fitness technologies. Because no clinical diagnosis is created and no PHI is transmitted for medical treatment purposes, HealthPass does not fall under HIPAA's regulatory scope.
Styku maintains data privacy and security practices in accordance with applicable consumer privacy standards.
What about blood testing and HIPAA?
Blood testing is facilitated through a third-party clinical partner that is fully HIPAA compliant. Key distinctions:
- The blood test provider handles all PHI.
- Lab processing and physician review occur within their HIPAA-regulated environment.
- Styku does not store laboratory results in its own database.
- Operators do not have access to members' lab results.
- Members access their blood panel results directly through the secure client portal.
Styku functions as the facilitation layer only—not the custodian of medical records.
Can locations discount HealthPass scans?
Yes, discount functionality is in development. Structured discount tools are being built to support:
- Percentage-based and fixed-amount discounts
- Bundled scan packages
- Promotional scan days and community events
- Regional pricing flexibility
- Targeted marketing campaigns
Details and feature availability will be communicated as tools are released.
Notes
- Staff should understand the distinction between "screening" and "diagnostic" before discussing HealthPass with customers. Positioning it correctly is important for compliance and customer trust.
- If customers ask about blood test results, remind them that results are accessed through the secure client portal and that your location does not have visibility into those results.
If this resolves your issue, no further action is needed.
If the problem persists, contact support and include: your location name and the specific compliance, billing, or feature question that remains unresolved.
Applies to: HealthPass providers