Can I upgrade my V6 turntable to a higher weight capacity?

The V6 turntable that ships with the current Styku X2L scanner has a maximum weight capacity of 330 lbs. There is no DIY upgrade available — if this limit does not meet your client needs, you will need to contact Styku to discuss your options, including potential hardware upgrade paths and any associated costs.

Understanding the V6 Turntable Limit

The V6 Turntable is the standard turntable included with the Styku X2L scanner. Its key specs are:

Weight capacity: 330 lbs
Platform diameter: 17 inches

If a client exceeds 330 lbs, you should not ask them to stand on the turntable. Doing so could damage the hardware and is outside the supported operating range.

What to Do If the 330 lb Limit Affects Your Clients

There is currently no self-service upgrade available for the V6 turntable. Pricing and availability for alternative hardware options are handled on a case-by-case basis by the Styku team.

To request information about an upgrade, follow these steps:

Log in to the Styku Business Portal at styku.com/portal.
Navigate to the support section and select Create a Service Ticket.
Describe your situation — include that you have a V6 turntable and need to serve clients above the 330 lb weight limit.
Submit the ticket and wait for a response from the Styku team within one business day.

What to Expect

A Styku team member will review your request and provide:

Available hardware upgrade options and compatibility details
Pricing and any trade-in or exchange process
Expected lead times

Response time is typically within one business day.

In the Meantime

While you wait for a response, keep in mind:

Clients at or under 330 lbs can still be scanned normally.
You can still create a client profile and manually enter measurements for clients who exceed the turntable's weight limit, so they remain part of your records.
Do not attempt to use the turntable with clients above the stated weight limit.
If you notice the turntable weight scale reading incorrectly for clients who are within the supported range, you can recalibrate it from the administrator view. Press the Tools button, then select Calibrate Weight Scale. Enter the client's known weight from a reference scale, have them step onto the turntable when prompted, and the software will apply an adjustment to align the turntable reading with the reference weight. You can also press Calibrate manually and drag the slider to fine-tune further.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your scanner model, the date of purchase, and a description of the client weight range you need to accommodate.

Applies to: Styku X2L with V6 Turntable

Related Resources

How do I calibrate the turntable weight scale?
My Styku is not weighing correctly.