Can I manage multiple Styku scanners or locations from one account?

Yes — one Styku Business Portal account can manage multiple scanners across locations. However, each individual scanner requires its own administrator account, its own active subscription, and its own license key. These cannot be shared between scanners.

How the two account types work

Styku has two separate account systems:

• Styku Business Portal account — your web-based account at styku.com/portal. One portal account can be linked to multiple scanners and subscriptions across all of your locations. This is where you manage billing, find license keys, invite team members, and access training.

• Styku administrator account — the login used inside Styku Studio (the desktop scanning software) on each individual scanner laptop. Every scanner must have its own administrator account tied to a unique email address. If you have three scanners, you need three distinct administrator account emails — one per scanner.

Using email aliases for multiple scanner accounts

If you don't want to create entirely separate email accounts for each scanner, most email providers support plus-addressing (also called sub-addressing). This lets you create unique email addresses that all deliver to the same inbox:

Your real inbox | Alias for scanner 2 | Alias for scanner 3

jane@gmail.com | jane+gym2@gmail.com | jane+gym3@gmail.com

jane@outlook.com | jane+gym2@outlook.com | jane+gym3@outlook.com

All emails sent to the alias addresses land in your main inbox. Styku treats each alias as a distinct account, so verification codes and scan notifications for each scanner go to the right place while you manage everything from one inbox.

Supported by: Gmail, Google Workspace, Outlook, Hotmail, and most Microsoft 365 accounts. Not all email providers support plus-addressing — check with your provider if you are unsure.

What each scanner location needs

Requirement | Per scanner

Styku administrator account | Unique email address

Software subscription | One active subscription

License key | One unique key

Each license key is issued for a single piece of hardware and cannot be installed on or shared with another scanner. One subscription cannot cover multiple scanners.

Moving a scanner to a new location

A scanner can be physically relocated. When you move a scanner:

1. Complete the move and set up the hardware at the new location.
2. Contact Styku Support through the Business Portal at styku.com/portal and let them know the scanner has moved — include the old and new location names.
3. Support will update the account records so your license and subscription stay correctly associated with the scanner.

You do not need a new subscription or license key just because the scanner moved — the existing ones carry over as long as the subscription remains active.

Client scan data across locations

By default, a client's scan profile is visible only on the scanner that captured it. If a client scans at Location 1, their profile and scan history will appear in Styku Studio on Location 1's scanner — but not on Location 2's scanner, even if both scanners are owned by the same business. This is because each scanner has its own administrator account and its own local data set.

Sharing profiles across scanners: Styku Support has a tool that can group your scanners together and enable cross-scanner profile visibility. If you need client profiles to be accessible on multiple scanners, contact Styku Support through the Business Portal at styku.com/portal and request this configuration for your account.

In the Styku mobile app: Clients can always view all of their scan history — across every location — through the Styku mobile app, regardless of which scanner captured each scan.

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, the number of scanner locations involved, the email addresses currently on each scanner's administrator account, and a description of what you are trying to set up or change.

Applies to: All Styku scanner models; all Styku configurations; multi-location and franchise operators.

Related Resources

• How do I activate a Styku license for a new or existing location?
• How do I find out which of my locations need a Styku Care subscription?
• How do I transfer or update the Styku administrator account to a new staff member?