Can I get a lower subscription price or a discount on my Styku plan?

If your Styku subscription feels too expensive, contact support — we may be able to help. Depending on your situation, a temporary discounted rate or an alternate subscription plan may be available.

What to Expect When You Contact Us

Every account is reviewed individually. When you reach out, our team will:

1. Review your current subscription plan and billing history.
2. Check whether a lower-priced plan or a temporary discount is available for your account.
3. Present your options and make any agreed changes on your behalf — you won't need to do anything extra once a plan is confirmed.

What Options May Be Available

• Alternate subscription plans — Different plan tiers exist at different price points. Our team can confirm which plans you are eligible for.
• Temporary discounted rate — In some cases, a short-term reduced rate can be applied to give you time to grow your scanning business. This is reviewed case by case.
• Customer Success support — If low client volume is contributing to the concern, our team can connect you with a Customer Success Manager who can help you get more value from your Styku scanner.

Important: Understand Your Cancellation Obligations Before Deciding

If pricing concerns lead you to consider cancelling your subscription, be aware of the following policies:

• No refunds on prepaid fees — Per Styku's Early Cancellation policy, if you cancel early, Styku will not refund any prepaid or unused Subscription Fees, and all unpaid fees through the end of your Current Term become immediately due.
• Consignment program — If you are considering enrolling in Styku's consignment program as an alternative, be aware that enrolling ends your active Styku subscription. Any outstanding account balances must be resolved before Styku will accept the consignment order, and early cancellation fees still apply unless Styku has explicitly agreed otherwise in writing.

Reaching out to discuss pricing options before cancelling is strongly recommended to avoid unnecessary fees.

How to Contact Support

There is no phone support line. To request a pricing review:

1. Log in to the Styku Business Portal at styku.com/portal.
2. Locate the support ticket form and submit a request describing your situation.
3. A member of our team will respond within 1 business day.

Tips for Your Request

Include the following details to help us review your account quickly:

• The business name on your Styku account
• Your current monthly charge
• A brief description of your situation (for example, low client volume or a pricing discrepancy)

If this resolves your issue, no further action is needed.

If the problem persists, contact support and include: your business name, current subscription plan, monthly charge amount, and a description of what pricing or discount you were expecting.

Applies to: All Styku configurations — all scanner models and subscription plans

Related Resources

• Styku Customer Terms of Service — Early Cancellation
• Styku Consignment Program — Subscription and Outstanding Balance Handling