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Collections

Training Program for Collections Agents

Determining How Many Past Due Payments there are

1. In stripe go to the individual with a past due invoices page. You can search for the email address in the unpaid sheet.

 

 

2. Click the customer that shows up. If multiple options click the view 1 result next to customers

 

 

3. Click into the customers profile

 

4. Click into the unpaid subscription

 

 

5. Scroll down to “invoices” in the subscription page. Any failed or draft invoices are considered past due. These are ones we should collect